Customer Charter

Thermoseal Group is a manufacturer and distributer dedicated to customer service. Our customer promises are as follows:

• To deliver high-quality products which are environmentally sound, easy to use and adhere to EN1279 manufacturing standards.
• Knowing that our customers have their own customers' needs to meet, we make it our business to ensure that we provide a tailored supplier support system.
• We promise to always strive to deliver a consistent first-class order processing and delivery service.
• To establish long and lasting relationships with customers, suppliers, and partners to assist in their business development.
• We offer an effective after sales support service through experienced and knowledgeable staff providing quality advice.
• A comprehensive online catalogue of over 2,500 products, as well as a wide range of marketing material including downloadable catalogues and order forms; informative literature; technical and health and safety data; brochures and a range of promotional material and display items. Our marketing department aims to work with our customers to help promote their business.
• If you experience a problem, we will ensure that you are able to speak to a relevant member of staff who will keep you informed of progress whilst ensuring a quick and final resolution.

Click Here to view our Customer Care Policy.

Please feel free to e-mail any feedback to us.